Shift Lead

Company: Heyday Skincare
Location: Boston
Posted on: November 17, 2024

Job Description:

Benefits:

• 
  
• Employee discounts
  
• Opportunity for advancement
  
• Paid time off
  
• Competitive Hourly Wage
  
• Membership and Product Commission
  
• Discounted Facials
  
• Friends & Family Discount on Services
  
• 35% Product Discount
  
• Professional Growth Opportunities
  
  The Ideal Candidate:
  
  • 
    
  • Exceptional customer service and problem-solving skills.
    
  • Confidence in selling products and services.
    
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
    
  • Proactive approach with the ability to take initiative and execute tasks independently.
    
  • Excellent verbal and written communication skills, with the ability to collaborate with diverse personalities.
    
  • Flexibility to work a non-traditional schedule, including weekends, opening shifts, and closing shifts.
    
    About the Role:
    As a Shift Lead, you are the cornerstone of our organization's success. Your expertise lies in creating a world-class client experience in our shops. You achieve this by connecting with our clients, offering product recommendations, anticipating their unique needs, resolving queries, and leading a team.
    What You'll Do:
    
    • 
      
    • Provide top-notch client service and hospitality.
      
    • Work with the Shop Manager to handle schedule adjustments, ensuring efficient operations.
      
    • Manage Skin Therapist appointments within our booking system.
      
    • Supervise on-shift staff, including deployment, delegation, and troubleshooting.
      
    • Contribute to the training and coaching of new Host team members.
      
    • Assist in daily shop tasks and projects.
      
    • Demonstrate product knowledge, support restocking efforts, manage inventory, and assist clients with product sales and returns.
      
      About Heyday:
      At Heyday, we are revolutionizing the skincare industry, which is dedicated to helping individuals discover their healthiest skin. With our nationwide presence, we offer personalized facial treatments and expert skincare guidance from our skilled estheticians, complemented by powerful products that allow you to showcase your best self.
      
      • 
        
      • We've been honored as "Best Facial" by New York Magazine.
        
      • We performed over 500,000 facials and collected a treasure trove of skincare insights. Our name, Heyday, signifies that prime period of life when you're at your best, and we believe every day should be your Heyday - starting with your skin.
        
        Our Commitment:
        Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.
        
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Keywords: Heyday Skincare, Worcester , Shift Lead, Other , Boston, Massachusetts